Details regarding the the hotline, by mail or chat (Skype, WhatsApp).
Details regarding the the hotline, by mail or chat (Skype, WhatsApp).
EasyForYou software is sold (in the state where it is located)
on our e-commerce site. From the "Premium" version one hour of prepaid helpdesk
(assistance or training) is included, for version "Advanced" and "Pro" included
two hours. The time allotted is usually sufficient for installation, handling
and training according to individual capacity. In the "Evolutions" versions or
"Stock-Basic" there is no free support. If necessary or for more comfort, you
can order by following one or more hours of maintenance / training. The prepaid
phone or mail support (module EFYHELPDESK 49 EUR / VAT for 1 hour) operates as
an insurance. This insurance allows you in case of questions or concerns to be
supported and serviced quickly or if possible, immediately by calling our technical
service. The emergency response system is never free and every time you call for
service, for those interventions the call time will be charged to youy reserve
for a minimum of 5 minutes (€ 4.08) for each phone call or 10 minutes by email,SMS
or by chat response into Skype, WhatsApp (for administrative reasons, all response times
are rounded at least 5 minutes). Most interventions focus on software failures
of the operating system (Windows), safety problems, breakdowns of your equipment,
Internet access problems or network connections. Tell yourself that because +
- 2,475 customers work with daily EasyForYou, the problems in the EasyForYou software
are extremely rare or nonexistent! The problems encountered are 99% specific to
your computer problems or security problems that hinder the proper functioning
of the software. The EasyForYou software is not a small processing, this is software
that communicates with a SQL database that can contain tens of thousands of products,
customers, documents, serial numbers etc. and which uses a series of resources
such as ActiveX DLL or Windows, Internet Explorer, and read entries in the Windows
registry, backups, printing and PDF records in temporary folders on your hard
drive. In all cases, to be able to call the emergency services, you need BEFORE
to set the amount of aid PRE-paid. (In case of emergency simply place an order
of EFYHELPDESK module on the pricelist page on our website with also a possible
payment by credit card - see in some cases, the link at the bottom of the order
proposal sent by email) If you exceed the number of minutes you have in reserve,
as appropriate, the technician may or may not continue the intervention. In case
he continue without prepaid help, the minutes will be charged 89 EUR / VAT If
payment is made by bank transfer, your helpdesk insurance will be activated from
11am on the morning of day or the amount reaches our account. No action is possible
on a version aged over more than two years, so please regularly perform the updates
offered on our site (https://www.easyforyou.be/FR/helpfaq.htm#UPDATE)
What else, if you encounter a problem (and you believe that the cause would eventually
coming from the software): Two options:
- FREE INTERVENTION :
You do not want to use our paying emergency response system. - First of
all please make a backup. (See FAQ # 3 -> https://www.easyforyou.be/EN/helpfaq.htm#backup).
- If the software does not start, you can try to recover a backup of the
morning. (See FAQ # 3 -> https://www.easyforyou.be/EN/helpfaq.htm#backup).
- Then please make an update to the latest version of the software. (See
FAQ # 20 -> https://www.easyforyou.be/EN/helpfaq.htm#UPDATE)
It is difficult or impossible for our programmers to work on a problem that
occurs on an "old" version. Only the latest version is available in our
sources to programmers for a possible correction (debugging) of a malfunction
(bug). - Following this update, please check whether it has been successful.
The number of your version of the software indicated in the title bar should
be the same as the version number right on the "Download" page of our website.
- Following this update, please perform a reorganization in the menu Tools->
Arrange by checking all options. - If, following the reorganization, you
still have a problem, please send an email with a description of the scenario
in which case this problem occurs. This e-mail must be accompanied by a
ZIP file containing your easywin.mdb file and all * .ini files to ensure
that our programmer can simulate your environment with your data and find
the cases where the problem occurs. - Once the programmer is in possession
of your ZIP file, if the problem occurs on our computers, be sure that as
soon as possible (within 24 hours) a new version will be available on our
site with the correction patch. You will be notified by email and you can
simply perform an update to installing the hotfix. (See FAQ # 20 -> https://www.easyforyou.be/EN/helpfaq.htm#UPDATE)
.. - If you do not have time or no capacity to carry out such manipulations
or simply not want to waste your time with this kind of exciting manipulations,
skip to step 2 (but in this case, even for a bug, it is urgent action in
all cases this will not be free of charges)
- PAID INTERVENTION :
You have a HELPDESK module and you want to be serviced quickly or soon as
possible. In this case, you agree that all the time that lasts the actions
described in point 1) shall in any case debited from your prepaid maintenance
except: If it is a case of malfunction in EasyForYou, the time required
the programmer to correct the dysfunction in our local and only this time
will NEVER be charged to your credit maintenance.
ROBOTS & IOT : Sales Terms and Conditions for Prototypes
& Prototype Software.
Prototypes and Software: Please note that the products we provide are unique prototypes and the included software is beta versions currently being tested. Each development is specific and designed according to your needs. They are provided "as is" without any express or implied warranties of any kind. We disclaim any liability for their functionality, suitability for a particular purpose, or absence of errors or defects.
Limitation of Liability: Under no circumstances shall our company be liable for any direct, indirect, incidental, consequential, or special damages arising from the use or inability to use our prototypes or software, even if we have been advised of the possibility of such damages.
Interventions, Updates, Repairs, and Travel: Any interventions, updates, repairs, or travel required after the delivery of the products will be charged at the prevailing standard rates. Each development is unique, and the services provided will be tailored accordingly. Please contact us for more details on the fees associated with these services.
Intellectual Property: All intellectual property rights related to the prototypes and software remain our exclusive property. No license or right to use such intellectual property rights is granted to the client, unless expressly stated otherwise in a separate agreement.
Termination Clause: We reserve the right to terminate any order in case of non-compliance with these sales terms and conditions by the client.
Please note that these sales terms and conditions are subject to change without prior notice. We encourage you to regularly check our website for any updates.
By making a purchase from our company, you fully accept the above-mentioned sales terms and conditions.
If you have any questions or concerns, please do not hesitate to contact us.
